Terms and Conditions

These terms are the agreement between you and the person or business behind Companheiro (“we”, “us”), named below. By creating an account or signing in, whether with email or Google, you agree to them and to our Privacy Policy. If you are a consumer, nothing here takes away rights the law of your country gives you.

1. What Companheiro is

Companheiro is an online tool for creative work and reflection: you bring notes, drafts, check-ins and ideas, and an AI companion helps you see, hold and develop them. The companion is an AI system (a large language model), not a person. Its replies are generated automatically and can be wrong, incomplete or not what you meant. Use your own judgement about anything it says.

2. What it is not

Companheiro is not therapy, counselling, medical care or a crisis service, and nothing in it is professional, medical, psychological, legal or financial advice. It cannot assess or monitor your wellbeing and nobody watches your entries. If you are in distress or in danger, contact your local emergency number, someone you trust, or a helpline via findahelpline.com (opens in a new tab).

3. Information about how you are

Check-ins, conversations and reflections often include how you are feeling, and can include information about your mental or physical health. By using Companheiro you agree that we process this, together with everything else you write, to provide the companion to you: it is stored in your account and sent to our AI provider to generate replies, as set out in the Privacy Policy. It is never used for anything else, never sold and never used to train AI models. You can delete any entry, or your whole account, at any time, which withdraws that agreement for what you delete. If you don’t want information about your health processed this way, please don’t include it.

4. Your account

• You must be 18 or over. By creating an account you confirm that you are.
• You sign in with your email address and a password, or with your Google account.
• One account per person. Keep your password to yourself; you are responsible for what happens under your account.
• Give a real email address you can receive mail at. We use it for sign-in, security and important notices about your account.

5. Free trial, plans and payment

• New accounts get a 30-day free trial of the companion, with everything the Direction plan includes. No payment card is needed and nothing is charged automatically when it ends. One free trial per person and email address.
• You can instead choose a paid plan straight away from our pricing section. Your plan then starts at once, in place of the free trial.
• After the trial you can choose a paid plan: Focus or Direction, billed monthly or yearly. The current prices and what each plan includes are shown on our pricing section and at checkout; the price you see at checkout is the price you pay.
• Focus carries two active projects at a time. Your other projects wait in your Queue, where you can read and export them. When both places are taken, making another project active means choosing one of the two to rest: it returns to your Queue for 14 days before it can be made active again. Resting changes nothing inside a project; everything in it is kept as you left it. New threads, images and recordings on a project’s canvas, and the conversation about a whole project from its canvas, are part of Direction.
• If you move from Direction or the free trial to Focus, or your trial or plan ends, nothing is deleted. You choose which projects stay active, up to the number your plan carries; the others wait in your Queue. Threads, images and recordings you already made stay where they are, though new ones cannot be added.
• Subscriptions are sold by Stripe, which acts as the reseller (merchant of record) through Stripe Managed Payments. Stripe takes payment, charges any applicable tax, issues receipts, and its buyer terms apply to the payment itself.
• Your subscription renews automatically at the end of each monthly or yearly period until you cancel. You can cancel at any time from Settings → Manage billing; the plan then stays active until the end of the period you have paid for and does not renew.
• If we ever change the price of your plan, we will tell you at least 30 days before it applies to you, and you can cancel before then.
• Cancellation, refunds and your statutory right to cancel are explained in our Refunds & cancellation policy.

6. Fair use

Every plan includes generous use of the companion for one person’s own creative work. Because each reply has a real cost, plans have monthly fair-use limits. We let you know as you approach the limit; if you reach it, the companion pauses until your next billing period. Your own work is never locked: you can always read and export all of it, and keep writing in any project your plan lets you work on. Automated or scripted use, reselling access, or sharing an account is not fair use.

7. Your work stays yours

• You keep all rights in everything you write, upload or make with Companheiro.
• You give us only the permission we need to run the service for you: to store your content, show it to you, and send it to our AI provider to generate the companion’s replies. This permission ends when you delete the content or your account.
• We do not publish your content, share it with other users, or use it to train AI models.
• Text the companion suggests is yours to use as you like, but it is generated by AI and may resemble existing text. You are responsible for checking anything you publish.
• You can export everything at any time from Settings.

8. Acceptable use

Please don’t use Companheiro to:

• upload material you don’t have the right to use, or that infringes someone else’s copyright or privacy;
• store illegal content, including any sexual content involving minors;
• try to break, overload, probe or get around the security, limits or billing of the service;
• scrape, copy or resell the service, or use it to build a competing product;
• try to make the AI produce content that is illegal or intended to harm others.

If you break these rules we may suspend or close your account. Except in serious cases, we will tell you first and give you a chance to export your work.

9. Our part

The Companheiro software, design, name and logo belong to us. We will provide the service with reasonable care and skill. We aim to keep it available but cannot promise it will never be interrupted, and we may change or improve features over time. If we make a change that significantly reduces what your paid plan includes, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused part of your period.

We back up the database, but please keep your own copies of work that matters to you (Settings → Export).

10. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.
• We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses (Companheiro is provided for personal use), or for decisions you make based on what the AI companion says.
• If you use Companheiro for business purposes, our total liability to you is limited to the amount you paid us in the 12 months before the claim.

11. Ending the agreement

You can stop at any time by cancelling your plan and, if you want, deleting your account in Settings. We may end the service for everyone with at least 60 days’ notice, in which case you can export your work and will be refunded any amount paid for the period after it ends.

12. Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts there. If something goes wrong, please write to us first at hello@companheiro.app — we will try to put it right.

13. Changes to these terms

We will give you at least 30 days’ notice by email or in the app before a change that affects you materially. If you don’t agree, you can cancel before it takes effect.